Friday’s Wrap Up

Why A Silent Customer Can Be Deadly – MarketingProfs

Never assume a customer who doesn’t complain is a happy customer. According to a Bain & Co. survey, major companies typically lose half of their customers over a five-year period. “Notice it wasn’t ‘one-year’ or ‘suddenly,'” writes Sean D’Souza at True You Marketing. “Customers have a tipping point. They get unhappy bit by bit and then it’s camel-back-breaking time. So, if you think that all your customers are happy with you – they aren’t.” (Read full story)

Don’t Be “That Guy” As A Manager – Dan McCarthy

It’s easy to spot the obvious “that guy” managers when it’s someone else – it’s the Michael Scotts, the Pointy Haired Bosses from Dilbert, and the stars of the recent movie “Horrible Bosses”. However, given our general lack of behavioral self-awareness, it’s a lot harder to see it in ourselves. But have no fear – take the following Great Leadership “Are you that guy manager” quiz to find out if you have any of the tell-tale signs: (Read full story)

3 Actions You Can Take Now To Shift Your Emotional State – Michael Hyatt

There was a time when I thought I couldn’t change my attitude. I viewed myself as the victim of mysterious forces that shaped my emotional state. It never occurred to me that I could shift it—almost instantly. (Read full story)

How To Find A Business Mentor – Rene D. Petrin

While a formal mentoring relationship – meaning one that takes place in a monitored program within an organization – is the ideal, sometimes an informal mentoring relationship is what’s available. The question is how do you go about making it happen? (Read full story)

Following Gabrielle Giffords’ BRAVE Leadership – George Brandt

We are witnessing an amazing tale of overcoming adversity unfolding in real time. We all know the story of how Gabrielle Giffords was one of thirteen people injured, while six others were killed, in gunfire a year ago. We all have seen the stories of the miraculous care she received at the scene, at the hospital, and since then. We all have a sense of how her family and friends have rallied around her. It’s terrific. (Read full story)

7 Tips For Handling Stress – Ron Edmonson

Stress is all around us. Every day I encounter burned out and stressed out pastors. Regardless of your career, it appears life is more stressful than ever. (Read full story)

One Response to 'Friday’s Wrap Up'

  1. Lynn Hill says:

    This is a good idea… I always read 2 or 3 of these… :o)

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